Returns Policy

Delivery and Returns

When will my order be shipped?

Orders will be dispatched in two days of receipt of order and depending on location in Australia will take an estimated 1-10 days to ship from our Sydney warehouse.
Friday and weekend orders would be processed and shipped by Tuesday depending on volume of orders received.
Please note at certain times when high volumes of orders are being processed such as Christmas, Mother’s Day etc. dispatch may take longer.
Packing and shipping occurs on business days between Monday to Friday.

If sending to a business address please include company name. For orders over 20kg in weight different shipping fees will apply and we will contact you to confirm fee.
We don’t deliver to PO Boxes and Parcel Lockers Authority to leave parcel: For all deliveries over $100 a signature is required on delivery for security reasons.
If you provide delivery instructions e.g. leave at front door if no one home, you are accepting liability for that parcel. So, in the unfortunate event it was to go missing, we will not be able to provide a refund.

What is your returns policy?

We at Bulk Discount Warehouse want you to be satisfied with your purchase, and of course we will meet all our obligations under the Australian Consumer Law.
In addition, we do take great care to ensure we present a high-quality range of products via our online store, however if for any reason the goods you receive are damaged or defective, we will refund or exchange the item(s), provided you contact us within in 7 days of delivery and you provide proof of purchase i.e. online invoice/order confirmation.

Bulk Discount Warehouse reserves the right to not offer a refund or exchange where the item fault is the result of misuse or neglect.
Refunds will be issued using your original payment method.
We do not provide refunds on sale items.

How do I make a return?

Please email support@bulkdiscountwarehouse.com with your order number, your name and contact number, photo of product, proof of purchase and reason for return. One of our customer service representatives will contact you with what to do from here. We will refund or exchange your damaged or defective item if you contact us within 7 days of delivery.
If you receive an incorrect item or an incomplete order, please contact support@bulkdiscountwarehouse.com and our customer service team will provide details of how the issue will be resolved.